We understand that an unexpected event to your property causes disruption and adds stress to your daily life. Ensuring your claims experience goes smoothly is our top priority.
Report your claim as soon as possible, even if you don’t think you have all the necessary information. While not required for the initial contact, it’s helpful to have:
• Your policy number
• The date and time the loss occurred
• The address of the loss location
• A description of the loss
• Any contact information for yourself and other parties
After you report your claim, a dedicated claim expert will be assigned to you. You will generally hear from your adjuster within one or two business days. Depending on the claim, your adjuster may recommend an inspection or an in-person assessment. The amount of contact you have with your adjuster depends on your needs and the complexity of your claim.
If you’re entitled to a settlement, your insurance provider will issue it to you, or a service provider, according to your claim and policy details. If you haven’t already, you’ll probably need to find contractors to complete repairs, sign repair contracts, and submit invoices, if applicable.
If there is a mortgage or lien on the property, the mortgage company or lien holder may be listed on any settlement checks. If the mortgage company or lien holder is listed on your payment, you will work with your mortgage company or lien holder to process your payment.
Please reach out to your agent at Professional Underwriters who will be happy to help you with the answers you need!